Why is this an opportunity
and not a headache? Here's why:

Irritate one customer and they'll tell a hundred people about their bad experience, but deal with them correctly and they will become a loyal and happy customer.

That's why it is so important to maintain warm positive relations with your customers after all, they're handing you money every month treat them and their money with the respect they deserve.

They may be upset because of billing charges they weren't expecting, or the product or service wasn't what they were expecting, or delivery was later than promised, or they misunderstood your procedures and practices, or sometimes it is a genuine error on your part, and there are also times when it is simply a figment of the customers imagination.

Listen.
The absolute first thing to remember in dealing with a customer's complaint is to listen. Don't interrupt, just let them talk.

We all want to think that people are paying attention to our needs, so pay attention and let them talk their frustrations out, they end up actually switching sides and start defending you.
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Want More Visitors?
Customers and Clients?

Make it Easy for Them to Buy - by Judy Cullins

If you are like me you may be offending visitors and potential buyers by not making it easy for them to buy.

Of course she didn't make the order. Just a little mix up, but if she hadn't told me, the mistake could be sending many other buyers away. The how to buy wasn't clear enough, and the price was wrong.

Although my Web master and I fixed it in a few minutes, this mistake reminded me to update and "check and correct" each part of my site more often.

To make up for the mistake, I offered her 3 free eBooks valued at $30 free when she revisited.

While many like the free 800 number to order, others really like a coupon like the magazines offer to buy a product or service. Making it easy for your customer to buy is all-important to increase your sales, subscribers, and clients... Read More

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About eMail CRM Broadcast Freeware

The email CRM broadcasting Freeware will not expire, no-nags ads, not spyware, fully functional and can bulk, mass, or group email 1to1 personalized messages to 100 recipients per email list with unlimited email list and email group.

Tip: If you have 1,000 email addresses, simply create 10 lists

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eMail List

eMail list contains your customers email addresses database. You can store up-to 100,000 emails into a single list--depending on the processing power of your computer. Note: Freeware will allow you to send only up to 100 email per list.

eMail list from 2 lists can be merged into one new list and you have the options to retain the original list. During the merging process, it automatically detect duplicates email addresses and remove them.

eMail list are created by you and you can create unlimited lists. You can store up to 100,000 email addresses into each email list.

eMail List can be delete, merge, rename, export, save, copy, duplicate, back-up & restore and input new database.

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Recipient list

Recipients List is the maximum amount of customers that can receive your email message per email list

Example:
If you have 3,000 email addresses and using the 500 recipients list Standard Edition--only the first 500 email addresses can receive your message.

Tip:
Create six email list of 500 email addresses each.

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Mails Group

eMail Group are created for storing email list

eMail Group can contain one or more email list

eMail Group are created by you and unlimited.

Within each eMail Group you can input or remove unlimited eMail List and Messages for broadcasting without affecting your original lists or messages.

eMail Group are for you to manage your email broadcast marketing campaign for various products.