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If you can't find what you need... |
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If you can't find what you need... |
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figure out
I couldn't figure out how to send (broadcast) emails
Q. What if my
database contain no "first name"?
Q.
What if there are no <<FirstName>> in
my list?
Q.
I sent some emails and all the emails returned to me
with the following message. I also took the precaution of including one of my email addresses on the list and the strange thing was that it came through OK
"Message to <lindsay.marty@ericcairns.Co >
was undeliverable."
A. There is a space gap between .Co and > It is caused copying and pasting the email address together with a blank space at the end of .Co into the program database list. Because ASCII
have 26 hidden characters and a blank space being one will
cause your mail to be returned because there
is no such address.
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The most common installation/usage problems? The most common installation/usage problems?
Click ignore if this message
appear during
installation
Q.
"Error
registering msado20.tbl" - Cancel--Ignore
Getting error message while installing "email broadcast". Q.
Getting other error message during installation? Do this: Press "Ctrl, Alt, Delete keys for "Task Manager", then, select, highlight, and "End Task" any running program--except for "Explorer". Then try to install the program again. Notes: Does your PCs have at least 20 MB hard disk space before installing the program? Insufficient disk space can cause errors.
Notes:
If you got this message during
installation? <><><><><><> Back to (top) FAQ
Q. After downloading and clicking on emailCRM.exe to install it, it turn out to be a different program instead of MB? A. Getting a different program is because "Windows" usually store a previous installation in your PC C:\Windows\System32\TEMP folder which "Windows" will removed automatically. Sometime it was not removed; therefore, when you install emailCRM.exe "Windows" will install your previous program instead. A. Do this: Write down the name of that "offending" program, then click "Windows" start button and select "Search", look for your previously install program and remove/delete it. <><><><><><> Back to (top) FAQ
Q. I have installed
the "email broadcast" program A. Do this: Shut-down the PCs, wait 15 seconds and restart it--because the "email broadcast" requires some files/resources being used another and "reboot" will refresh it. <><><><><><> Back to (top) FAQ
Q. I have done that and still getting errors. A. If there are other running programs (multi-tasking), it may cause the PCs to have insufficient resources, therefore causing errors running "email broadcast". Do this: Press "Ctrl, Alt, Delete" keys for "Task Manager", then, select, highlight, and "End Task" any running program that is not required and try using "email broadcast" again.
<><><><><><> Back to (top) FAQ
Q. I have stop multi-tasking and still have errors. A. "Windows" recommendation is to "End Task" any running program before installing a new one--otherwise, it is possible that the newly installed program may not function correctly.... Do this: Check it-out by pressing "Ctrl, Alt, Delete keys for "Task Manager"--are there many running program? -- If yes!--Then... Do this: By using Windows "Control Panel" "Add and remove programs"--uninstall "email broadcast" and then... Do this: Press "Ctrl, Alt, Delete keys for "Task Manager", select, highlight, and "End Task" any running program--except "Explorer". And re-install "email broadcast", shut-down, restart "windows" and run it--without multi-tasking. <><><><><><>Back to (top) FAQ
??? I have errors and problem sending email Read me: Sending email with "email broadcast" is about the same as using "Outlook/Express/Eudora, etc."--If you can send email from your PCs--so can "email broadcast". The settings for broadcasting are the same as your "Outlook/Express/Eudora, etc." Just make sure of the outgoing mail SMTP info and input them into: "Part 3/4 Broadcast Delivery Account" correctly. How to check your
"Outlook/Express/Eudora, etc." SMTP info? <><><><><><> Back to (top) FAQ
Q. Email can't be sent? Email Delivery
Status display: Cannot Resolve Host Email Delivery
Status display: Authentication not supported Email Delivery
Status display: Server Timeouts Email Delivery
Status display: Invalid argument(s) You have input incorrect password,
user name, did/didn't use authentication at "Part 3/4 Broadcast
Delivery Account" Q. On occasions, the email goes fast enough... and on others it is taking so long to be sent?
A. Your "email broadcast" is working
fine, just that sometime mailing speed is due to poor internet
"throughput" at that moment, peak internet hours, PC multi-tasking,
large HTML message, attachments, mail server busy, etc. <><><><><><> Back to (top) FAQ
Q. Some email that I have broadcast was returned with the following explanation: "Delivery failed. I/O error encountered". A. Your "email broadcast" is working fine, just that some email were returned because they can't be delivered by the mail server. For more info? Click here (opens a new window) Q.
None of the above seems
to be the problem!
Read me: Do not touch or change the default Port 25--it is the internet standard email communication port between mail servers. Unless your PC is running on a network and sending email via a network mail server--then check it out with your system administrator. Read me: Email broadcast maintains a mail server dialog record located at: C:\Program files\MailsBroadcast\emaillog.txt --and can be located by using windows search for: emaillog.txt --it maintains a mail server communication record and will be of diagnostic help--if you can email a copy to us: support@ mailsbroadcast.com - thanks.
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Having import of email addresses problem?
Having
import of email
addresses problem?
Clinic Doctor -
Below here is an exact step by step method for you to export/import email
addresses from "Outlook Express" into the mailsbroadcast program. Basically,
you have to export your emails from "Outlook" to CSV files and them import
them into mailsbroadcast.
Therefore, if the emails are in "FirstName" then
you select "FirstName" in the "Email Address" box... got it!
My PCs display " Illegal operation"? . My PCs display illegal operation? Clinic Doctor - Illegal operation are usually caused by the PCs running too many program (multi-tasking) with insufficient RAM and Windows is running low on system resources. Remedy: Close all unnecessary running programs by pressing down both Ctrl and Alt key at the same time and press the Delete key (you may let-go-off the Ctrl and Alt key now). Then use your mouse and high-light unnecessary program (one at a time) and click the End Task button, you may need to repeat this process to close all unnecessary program.
The only program that should not be shut-down is
the: Explorer
Shutting down any opened program will not harm
your PCs because when you re-boot, everything will revert back to originally
where it was. Where can I call for product support? . Where can I call for product support? Clinic Doctor - MailsBroadcast is sold internationally and it is likely that we have distributors within your area that may be able to assist you.
Remedy: Check and see if there are any re-sellers within your area to assist you
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I can't set up my MailsBroadcast to work with AOL? . . I can't set up my MailsBroadcast to work with AOL, Hotmail, Yahoo etc? Clinic Doctor - AOL, Yahoo, Hotmail or many other free email accounts uses a non-standard system for delivering email and eMail Broadcast cannot be used to send email without a POP 3 SMTP mail server address ID.
Remedy: Open an
account with an ISP that provide POP 3 SMTP mail server address ID .
How do I create a hyper link in my email messages? Clinic Doctor - For TEXT message, the best procedure is to include the mailto: command like this example: mailto:me.myzwebsite@myzwebsite.com
And when your recipients will be able to see it correctly formatted with
their mail reader, like this example:
To create hyperlink to a website URL you will
need to include the hyper text command HTTP:// like this example:
For HTML message, use the "Link" tool. |
ow do I find out the name of my SMTP mail server? .
Where can I find the name of my SMTP mail server? Clinic Doctor -
If you don’t know the name of your SMTP server, please ask your Internet
Service Provider (ISP), or your company’s system administrator for the name
of your SMTP server or check your ISPs website--it may be listed there. Another user has updated my email .
Another user has updated my data file, can I replace it with my older/newer email data file?
Clinic Doctor -
Yes, if you have export it to TEXT or CSV files, simply use the import
function and import it back into your list. Can I open my Outlook Express Address Book in MailsBroadcast? . Can I open my MS Outlook Express email address book in MailsBroadcast?
Clinic Doctor
-
No!
MS Outlook Express uses a proprietary format for its Address Book that prevents the file from opening in eMail Broadcast.
However, you can use the "Outlook" export function and export your address
book emails to a text or CSV file and then use the MailsBroadcast import
function to import it into the program. |
I am unable to install MailsBroadcast eCRM . I am unable to install my MailsBroadcast program? Clinic Doctor - It is possible that the program you have downloaded is corrupted (some data missing) or that it is residing within some some bad sectors of your hard-disk. The program cannot run on Win95 or Win98 minimum requirements is Win98SE
If you face this problem after downloading and
during installation: For Win98se or Win-Me, if you fact this problem after installing and upon starting the program: Runtime error 430 Class does not support automation, does not support interface. It is due to corrupted windows registry, you will need to (a) uninstall the program (b) reinstall windows and (c) install mailsbroadcast again.
Certain errors are also cause by
installing Mailsbroadcast while other programs are running--that may be
using some shared dll files.
Do a scan-disk/de-fragmentation of your hard-disk.
Then try re-installing or try installing it into another PCs or download another copy. Can I run MailsBroadcast over our Local Area Network? .
Can I run MailsBroadcast over our Local Area Network?
Clinic Doctor - MailsBroadcast eCRM is a desktop application and must be run on the PCs from which you have installed the program. Can I upgrade to a higher version? .
Can I upgrade to a higher version?
Clinic Doctor - You need to download the higher version again because each MailsBroadcast comes with different specification that need full install package.
However, you only need to pay the difference in price for a higher version, if it is within 12 months from date of purchase. |
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cannot connect to mail server .
I cannot get "connect to my ISP email server" or connection is rejected when I attempt to send messages? Clinic Doctor - There is a few probable causes for this error:
Remedy:
Check your MailsBroadcast mail server settings at I often get disconnected from my ISP while broadcasting?
I often get disconnected from my ISP while broadcasting? Clinic Doctor - Being disconnected halfway can be due to various problem from modem to ISP server, Internet peak-hour congestion or ISPs mail server is busy/down etc.
Remedy:
See
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