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The Doctor is in...
Good Morning :-)
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Export data function generates runtime error
Runtime Error # 1000076 - Path not found This error is generated while exporting to TEXT, CSV or MS Access file. The system is using NTFS and all the systems on our LAN is protected by anti-virus scanning and no viruses have been detected. Export just does not work. Clinic Doctor - Runtime Error # 1000076 - Path not found means simply that the directory cannot be found--It is possible that server settings is preventing machine connected to the LAN from writhing to any directory without permission. Remedy: Try writing to a file that is free (not blocked) for general use or set-up a new directory that is 100% free without restrictions or for machine that cannot boot-up without the server running--check for settings that does not allow machine connected to the LAN to write to any directory without permission. Alternatively, try bounce email manager on a stand alone machine (not network) or on a machine that can boot-up without the server running (freeware version cannot export more than 100 emails).
Clinic Doctor - Installation problem like error during move data process Component shared DLLs files\Windows\System32\MSADO15.DLL is cause by uninstalling unwanted programs and some shared Dll's was deleted in the process. Remedy: Click here to download another version of bouncemail manger that contains those missing dll's - Alternatively you can reinstall your "Window" OS.
Can I use a 28.8 dial-up modem to retrieve bounced emails?
Clinic Doctor - Yes. Ai-Intelligent Bounce logic only scans retrieved bounce email raw header contents and will be as fast as the modem can delivers them.
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Clinic Doctor - Illegal operation are usually caused by the PCs running too many program (multi-tasking) with insufficient RAM and Windows running low on system resources. Remedy: Close all unnecessary running programs by pressing down both Ctrl and Alt key at the same time and press the Delete key (you may let-go-off the Ctrl and Alt key now). Then use your mouse and high-light unnecessary program (one at a time) and click the End Task button, you may need to repeat this process to close all unnecessary program.
The only program that should not be shut-down is
the: Explorer Shutting down any opened program will not harm your PCs because when you re-boot, everything will revert back to originally where it was.
Where can I call for product support? .
Clinic Doctor
- To keep our price low, our business is conducted online and
the product is available via online download only. However, we
understand that occasionally, some problem is better solved by taking to
someone... please
contact us:
Why some bounced have very high
recurrence with only 1 mailing?
Clinic Doctor - Some email server will make multiple repeat attempts to deliver an email for days or weeks--if the user mailbox is full, busy, etc.--followed by a mail notification for each failed attempt with the original message headers attached and will be retrieved as a bounce email. |
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I can't set up my MailsBroadcast to work with AOL? .
Clinic Doctor - Bounce eMail Manager operates with a 32 bit DLL Bounced Processor Engine--that requires resources not available in Win95,98 early released edition. However, it may be able to run on Win98 SE provided that you have installed a newer version 6.0 IE (Internet Explorer and above) because it comes with the latest ODBC files (Windows data source that manage information).
to open a particular menu, but I don't see
Clinic Doctor - There is nothing wrong with your Bounce eMail Manager program--it is due to "Windows" re-allocating resources that occasionally affect the display being refreshed
What causes inconsistent retrieval speed?
Clinic Doctor - The upper end of speed of bounce retrieval should be more that 4,000 mails per hour and speed of retrieval is not due to the program--because it can process bounce as fast as the bounce email are input. The normal cause of inconsistent speed is due to the type of "bandwidth" connection like: ADSL, DSL, ISDN, Cable, Network, etc. Mail server throughput, Internet throughput, connection throughput and connection method--"not necessary in that order"--and could be due to any one or a combination of factors. |
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ow do I find out the name of my SMTP mail server? .
Clinic Doctor - Sending email through your ISPs email server--the "Outgoing Mail SMTP" means that your ISPs have allocated a storage area specifically for your (email domain) emails to be stored there and then relayed out via their mail server to the recipient. Therefore, they must give you some kind of "ID", password and SMTP mail server for you to access it. If you are using your own PCs as a mail server, then you don't need to make use of your ISPs SMTP mail server (to store and relay your email messages), because you will be sending them to your mail server program residing in your system (PCs) to be relayed out directly to the recipient mailbox and bypass your ISP mail server. See: PCs Mail Server Here are some examples of Outgoing Mail SMTP and some mail servers requires authentication before you can send-out (usually not required for receiving mails) any email.
Alternatively, if your PCs can send emails, you can check it out by: Startup Outlook Express >Select: >Tools >Accounts >Mail >Options >Properties >Servers
Another user has updated my email .
Clinic Doctor -
No. The database is password protected to prevent tempering--that can cause
the program to malfunction. Therefore,
making copies and restoring may likely corrupted the program. have retrieved 100 bounced, but displayed only 92 mails
Clinic Doctor - It is due to some recurrent bounce--because some email server makes multiple attempts to deliver "undeliverable" email and send a bounce notification each time they can't be delivered. Or the recurrence is due to your database having the same recipient email address and was sent twice or more--check your database. Or the recurrence is due to the recipient having a few different email addresses in your database that they have forwarded to "another" email address that got bounced--due to mailbox full, busy, mail server time-outs, etc.
The program have retrieved
some bounced emails that does not belongs to
us?
Clinic Doctor A. Mail server having anti-spam filter and bounce the mail with inserted text in between the original mail domain like this sample: service@xbounce.mailer.com.NOCOPY or info.junk@mail.vxjrx.com or UNIX system running with procmail filters with bounce like: service@myemaildomain.com.procmail A. Spam filters verification system auto-responder email address that requires sender reply confirmation to the responder email. A. Recipients have auto-respond FW their mails to another address that was closed and got bounced with the mail server domain. A. Recipients have auto-respond forwarded their mails to another address that got bounced. A. Someone else bounced mail was delivered to your mailbox in error --not unusual, because millions of emails are transacted by mail servers hourly. A. The recipients have BCC, CC, FW, etc., your message to their friend in their address book email list--which was auto-respond forwarded and so on... and was bounced back to your bounce mailbox.
RunTime Error message, is it due to the program or Windows?
Clinic Doctor -
These error notes are due to the program detecting minor irregularities
like: corrupted files allocation tables, etc. when "Windows" was shut-down
abruptly. Sometime, to prevent the program from "crashing" or to give
the impression that "Windows" seems to have "hang"--while the program
is trying to complete some task--the
"Run-time" error messages is to keep the user informed that some conflicts
have occurred while in between "state of processing" a command between the program and
some other program running at the same time (multi-tasking) that interface
that requires shared DLL files to compete with each other when the OS is
busy handling more than one application that causes the program or windows
to report errors when the OS is busy. |
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I am unable to install MailsBroadcast eCRM .
Clinic Doctor - It is cause by not uninstalling the program first before re-installing it and due conflicts with some corrupted dynamic links files, residing in the system, which were not overwritten during the re-installation process or due to "bad sectors". Remedy: To avoid residue dynamic files "conflicts"--you need to uninstall the program, then "manually" check-out and delete any residue program folder/files etc. and reinstall the program. It would be a good idea to do a scan-disk and de-fragmentation of your hard-drive first before re-installing the program. Or, the program could be corrupted--download another copy.
Can I run MailsBroadcast over our Local Area Network? .
Clinic Doctor - Bounce eMail Manager is a stand-alone application because the program "mail object" need to access the Internet POP3 mail server--which could not be done over the network. However, the bounce email database can be exported to a client-server MSSQL network but not via TCP/IP.
Can I upgrade to a higher version? .
Clinic Doctor - If the upgrade is within one year from the date of purchase, you will be entitled to an upgrade discount. Otherwise, you need to pay the full purchase price, because each edition comes with its own stand-alone operation system files.
Why was the SMTP mail object included
What happens when the program encounters mail servers timeouts?
What happens to all the mail server mails, after being retrieved?
Occasionally, the program may be unable to initiate the "end session" command to the mail server--due to sudden disconnection or line "cut-off" while in session (usually occurs with unstable line connection or a dial-up modem) mails retrieved and marked for deletion will remains in the mailbox and gets retrieved again on the next session. |
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cannot connect to mail server
.
Clinic Doctor - The email server could be "down", busy, etc., or due to invalid characters like: / } ] #%+!~?, wrong user ID, password, etc. Check the program log file for diagnostic error report. Remedy: Try using your regular mail client to test send and retrieve some mails.
Clinic Doctor - Please check your firewall, routers, connections, or look at the program "log file" for diagnostic error report.
I often get disconnected from my ISP while broadcasting?
Clinic Doctor - Being disconnected halfway can be due to various problem from modem to ISP server, Internet peak-hour congestion or ISPs mail server is busy/down etc. Or if you are using ADSL, it may look likes being disconnection--but in actual fact, the modem is hanging (stalled) or perhaps due to "idle time-out" or idle disconnect settings in the dial-up client software that causes it or affected by line noise interference. Remedy: Try to keep the modem from possible source of interference like: handphone, speakers, loose power point connection, etc. Try with your firewall disconnected or perhaps update your modem driver.
When I scroll the database the program "pause" retrieving mails?
Clinic Doctor - Yes. The program cannot handle too many tasks at the same time therefore it is best to avoid conflicts that may cause the program to "hang or crash". The program will “pause” the retrieval of bounced if you are scrolling the database very fast. Try using the key-board down arrow button for scrolling and you will notice that the "pause" will be hardly noticeable.
What's the reason for bounce having No email address found
Clinic Doctor Perhaps the mail server is using an older
version of Mail Daemon Perhaps the system administrator feels that the "old" mail server system is running well and don't need to "fiddle" with it.
Why is the log displaying this message Reply Email Found
Clinic Doctor - It means that the user have click reply to your email message and went to your bounced mailbox--the program detect that is a (reply) Re: mail--was not retrieved and generated this log message: Reply Email Found Your program "Help" file includes detail info on log file error report? Remedy: It is recommended to provide a separate email address for your recipients to reply to, like this example:
Please
do not
click reply to this eZine, because it uses a
I didn't do anything and yet the log says Canceling check mail
Clinic Doctor -
There is nothing wrong with the message and in fact will appears every time
while the program have finished checking one account and
Please wait canceling check mail
and proceed to the next account while in
"session" with the mail server. Your program "Help" file includes detail info on log file error report?
The log seems to show quite a lot of server Error Attempts
Clinic Doctor - It means that in the process of checking mails for example: Checking message 345 of 948 Attempt:1 or 2 or 3? Checking message 345of 948 means that the program is retrieving the 345th bounced mail out of a total of 948 bounced mails residing in the mail server and... Attempt:1 or 2 or 3 means that; while in session with the mail server for message 345--it got disconnected and the program makes another Attempt: 2 to continue the session and after... Attempt: 3 and fails--it will move-on to the next 346th mail and again if it fails--it will attempt to reconnect to the mail server and display a log message: Connecting to mail server--the above process is repeated (if still unable to connect, the program move-on to the next account) if the connection is successful and the same problem persists (unable to connect)--it will skip that particular mail server and move-on to the next account and if.... The next account is also having the same problem--usually this problem occurs when the mail server is busy, down, line-drop, network congestion etc.--the program move-on to the next account and so on--hence, all those log report of Error Attempt Your program "Help" file includes detail info on log file error report? |
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I keep getting recurrent bounced even thought I have stopped
Clinic Doctor - Some email servers makes repeated attempts to deliver an undeliverable email every few hours for weeks or months--(an automated process) without knowing that the original recipient is no longer available or account closed--(perhaps overlooked by the system administrator) and with each failed delivery attempt--the mail server send a "delivery failure" report--hence, all that recurrent bounced for days and months even after you have stopped mailing to that address.
Why do I get this log message, while still connected
Clinic Doctor -
Your system may be still connected to the local Internet "gateway" and
depending on where your mail server is located--the
international gateway, routers, relays,
exchanges, lines, DNS locater system, etc., to your mail servers (overseas,
states, cities, town, etc.) could be down due
to maintenance, disruption, etc. at that moment in time--while the
program is checking mail--it will "PING" both the mail server and
gateway--and when both fail to connect--will you get this message: Your program "Help" file includes detail info on log file error report?
What about bounced mails attached with virus, worms,
Clinic Doctor - Your system will not be exposed to any virus because the program retrieve and scans only the bounced mail "Raw" header contents--any attachments are ignored and deleted from the mail server.
Can I retrieve bounced mail from AOL, Yahoo, Hotmail
Clinic Doctor - Yes, if they if their mail servers operates on standard POP3 (Post Office Protocol version 3) and you have access your mailbox. Remedy: Open an account with an ISP that provides POP3 mail server services, below here are some ISP's sites for free email services:
AUTO-responder my message to another address and got bounced?
Can the program retrieve bounced sent by; BCC, CC, FW, etc?
Can the program be setup to keep non-bounced in the mailbox?
Please *do not* click reply to this ezine, it uses a null@good.imail.com and no personnel's is assigned to manage it. If you wish to contact us, please click here: service@good.imail.com - thank you :-)
Does the program check all mail servers for bounce concurrently?
Are there any special differences between each version
Can you customize design or develop
Is your bounce mail manager freeware version a spyware?
The only difference between the payware and the freeware is that: As freeware--it can only display and export 100 bounced email addresses.
our own mail server undeliverable mails and a bounced email?
How does the program retrieve the correct bounced email?
Clinic Doctor - Ai-Intelligent Bounce logic retrieved and scans each bounced against its database of worldwide international bounced format and extricate the bounced email address.
What is the maximum email database?
Clinic Doctor - The program database extensions have no preset limit--it all depends on your system resources. |
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some examples of worldwide bounced
email notification format?
Clinic Doctor - They may seems exotic, but are actually in: Dutch, German, French, English, Spanish, etc. Votre message Objet: n'a pas =E9t=E9 distribu=E9 au destinataire: Utilisateur saless=5F13 non recens=E9 dans le Carne= t d'adresses public Failed to deliver to SMTP module (domain.com) reports: DNS Loop: MX-record smtp.zzxr.com Notifica sullo stato del recapito generata auto-maticamente. Recapito non riuscito per i seguenti destinatari. The following addresses had permanent fatal errors (reason: 550 Host unavailable) Dies ist eine automatisch erstellte Benachrichtigung +APw-ber den Zustellstatus. +ANw-bermittlung an folgende Empf+AOQ-nger fehlgeschlagen Le nom du destinataire n'est pas reconnu L'identificateur MTS du message original est: c=fr;a=;p=svp;l=INTRX1022140342YR7CWL MSEXCH:IMS: SVP:SIEGE:INTRPRX1 Destinataire inconnu A copy of your message is being returned to you due to difficulties encountered delivering your mail. Hola !! Soy mail el programa de correo de oto.efor. es. Lo siento. No fue posible enviar tu mensaje a la siguiente dirección. Este error es permanente. Lo he intentado pero me rindo. vpopmail (#5.1.1) Una copia del mensaje está debajo de esta línea. Het hieronder vermelde bericht kan niet bezorgd worden. De opgegeven gebruiker is niet bekend binnen dit domein. The e-mail address could not be found. Perhaps the recipient moved to a different e-mail organization. ESTA INFORMACION PUEDE SER DE UTILIDAD PARA ENTENDER EL ERROR O PROBLEMA el mensaje no pudo ser entregado debido a una condición temporal; este mensaje de error se reporta cuando el buzón del destinatario no tiene espacio disponible para alojar el mensaje. Nize jsou kopie hlavicek vasi zpravy/Return-Path: (qmail 3597 invoked); unknown (HELO) by a.smtp.cz Der Name des Empfängers wurde nicht erkannt. Die MTS-ID der ursprünglichen Nachricht ist: c=de;a=;p= in;l=PROXY0220308WVZGS7X MSEXCH:IMS: CMI:PROXY 0 (000C05A6) Unbekannter Empfänger
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Bounce eMail manager
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Support 
The program is installed on
windows XP pro and 2000. The export data function generates the following
error:
Please
drop us a note:
2consult @ mailsbroadcast.com