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Welcome!

eMail Broadcast Support
This is the right place to contact us for support
 

If you feel more comfortable using your email to contact us for
support without going through all the "Hassle" (below), that's OK
, we won't mind, please email to: support @ mailsbroadcast.com

 

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Please tell us...
1. Your PC OS? (Win 98, Me, XP etc.)
2. Is your PC networked? (connected to other PC)
3. Using dial-up modem 56.6, ISDN, ADSL broadband etc.
4. Multi-tasking (ie: send check email, browsing, word-processing etc.)
 

 

Unable to install? Or errors while installing?
Not this problem?--Please skip this field.

Click here and see if these are the problems.
Please explain your problem here...

 

Have install it and error message while using it?
Not this problem?--Please skip this field.

Click here and see if these are the problems.
Please explain your problem here...

 

Can't send-out or errors sending email?
Not this problem?--Please skip this field.

Click here and see if these are the problems.
Please explain your problem here...

 

Anything that you wish to tell us?
Please explain it here...


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Site error? Occasionally it happens, please try again later or request support via email to: support @ mailsbroadcast.com - Thank you.

Privacy Policy - We will not retain your email and will not communicate with you unless you want it.

If you have any feed back or suggestion.
Don't keep it to your self, please
drop us a note

 


On Sat, 13 Mar 2004 01:35:48 +0800,
<arvindraje @ icqmail.com> wrote:
Dear Sir,

I have download the program installed it and everything went like a breeze, till delivery (tried to broadcast) as describe below...

"When I clicked "send", the message returned was "Runtime Error 429. Active X component cannot create object." And pressing the OK button closed the MailsBroadcast.

Problem persisted, so did something simpler.
Uninstalled the program, re-downloaded it, close all running program--(using Ctrl+Alt+Delete key, end task) re-install the program and ran. Now working perfectly.

Thanks... Arvind Raje


 

Unable to install?

Getting error message while installing "email broadcast".

Q. "Error registering msado20.tbl" - Cancel--Ignore
A.
It means that your PCs is having a newer msado2.0 version, clicking "Ignore" and continue with the installation is correct.

Q. Getting other error message during installation?
A. It is recommended to shut-down any running program before installing another to avoid files sharing conflicts and errors...

Do this: Press "Ctrl, Alt, Delete keys for "Task Manager", then, select, highlight, and "End Task" any running program--except for "Explorer". Then try to install the program again.

Q. I have done all that and still unable to install?
Click here (back to top) and describe your problem.

Notes: Does your PCs have at least 20 MB hard disk space before installing the program? Insufficient disk space can cause errors.

Notes: If you got this message during installation...
"File corrupted when downloading"? You need to download another copy:
Click here


 

Do I have to?

Must I go through these check list?
You can skip it and describe the problem click here (back to top)

??? Are your problems related to sending email?
If yes, please
Click here

Q. I have installed the "email broadcast" program
and I am getting error message while using it?

A. Do this: Shut-down the PCs, wait 15 seconds and restart it. Because the "email broadcast" program need some files/resources being used another and "reboot" to refresh windows may solve it.

 

Q. I have done that and still getting errors.

A. If there are other running programs (multi-tasking), it may cause the PCs to have insufficient resources, therefore causing errors running "email broadcast".

Do this: Press "Ctrl, Alt, Delete" keys for "Task Manager", then, select, highlight, and "End Task" any running program that is not required and try using "email broadcast" again.


 

Q. I have stop multi-tasking and still getting errors.

A. "Windows" recommendation is to "End Task" any running program before installing a new one--otherwise, it is possible that the newly installed program may not function correctly....

Do this: Check it-out by pressing "Ctrl, Alt, Delete keys for "Task Manager"--are there many running program? -- If yes!--Then...

Do this: By using Windows "Control Panel" "Add and remove programs"--uninstall "email broadcast" and then...

Do this: Press "Ctrl, Alt, Delete keys for "Task Manager", select, highlight, and "End Task" any running program--except "Explorer". And re-install "email broadcast", shut-down, restart "windows".

Q. I have done all that and still having problem running it.
Click here (back to top) and describe your problem - thank you.


 

Send email errors

Must I go through these check list?
You can skip it and describe the problem click here (back to top)

??? I have errors and problem sending email

Read me: Sending email with "email broadcast" is about the same as using "Outlook/Express/Eudora, etc."--If you can send email from your PCs--so can "email broadcast".

The settings for broadcasting is the same as your current "Outlook/Express/Eudora, etc." Just make sure of the outgoing mail SMTP info and input them into: "Part 3/4 Broadcast Delivery Account" correctly.

How to check--opens a new window your current email program for the SMTP info? Start them up and click: >Tools >Accounts >Properties >Servers

<><><><><><>

 

Q. Email can't be sent?

Email Delivery Status display: Cannot Resolve Host
It means that you are Off-Line (not connected to the internet), wrong password uses or authentication is required.
Read more about cannot resolve host--opens a new window

Email Delivery Status display: Authentication not supported
It means that either your mail serve does not requires it or you have input the wrong data.

Email Delivery Status display: Server Timeouts
It means that the mail server is busy, etc., or that it is limiting you by time and/or quantity of mails allowed to be sent or that your internet connection throughput is busy.
Read more about server timeouts--opens a new window

Email Delivery Status display: Invalid argument(s)
It means that your "email broadcast" program is talking (EHLO, etc.) with your ISP mail server and the mail server is not willing to accept your message, example: 501 5.0.0 HELO requires domain address
Read more about invalid argument--opens a new window

Common send mail errors
Have you have input the correct password, user name, authentication, etc., at "Part 3/4 Broadcast Delivery Account"

OR
You are using ISP(a) FROM: email address and login with a another ISP(b) account and the mail server is rejecting it.

Unable to send email could be due to: Mail server busy, poor internet "throughput" at that moment, peak hours, etc. You can try again during "off peak" hours, or shut down, reboot your PC and try again.

 

<><><><><><>

Q. On occasions, the email goes fast enough...
      and on others it is taking so long to be sent?

A. Your "email broadcast" is working fine, just that sometime mailing speed is due to poor internet "throughput" at that moment, peak internet hours, PC multi-tasking, large HTML message, attachments, mail server busy, etc. For more info? Click here (opens a new window)

<><><><><><>

Q. Some email that I have broadcast was returned with the following explanation: "Delivery failed. I/O error encountered".

A. Your "email broadcast" is working fine, just that some email were returned because they can't be delivered by the mail server. For more info? Click here (opens a new window)

Q. None of the above seems to be the problem!
Click here (back to top) and describe your problem - thank you.

 

Read me:
Your email broadcast program maintains a mail server dialog record located at: C:\Program files\MailsBroadcast\emaillog.txt and it can be located by using windows search for: emaillog.txt -- it maintains a mail server communication record and will be of diagnostic help--if you can email a copy to us: support @ mailsbroadcast.com - thank you.

Read me:
Do not touch or change your mailsbroadcast proram default Port 25 it is the internet standard email communication port between mail servers. Unless your PC is running on a network and sending email via a network mail server--if that is the case, you will have to check it out with your system administrator.

If you have any feed back or suggestion.
Don't keep it to your self, please
drop us a note

 


 

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