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  Freeware eMail CRM Maximize the life-time value of your clients and getting them to smile at you Art of eMail CRM Applying minimum efforts for maximum result, at the shortest time? emails eMail Bolts & Nuts Interesting emails stuff that you should  know eMail Broadcast FAQ's eMail Marketing Tips
Great email strategies to help you increase sales
 

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  Seven Steps to Building Better Customer Relationships... Featured Article by Richard F. Gerson
David Cheah
David Cheah,
Head of e-commerce, royalselangor.com


"eMail relationship built with our clientele is unique. We have no time to count how many of our customers have come back over and over again."
 

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Seven Steps to Building Better Customer Relationships
by Richard F. Gerson, Ph.D, President of Gerson Goodson www.richgerson.com

Much is being written today about the importance of building customer relationships and maintaining customer loyalty.

You’ve seen articles on this subject in numerous trade magazines, on websites and in the popular press. There are also dozens of books being published on the subject.

This aspect of business operations is so important that programs on increasing or maximizing customer retention are among the best attended at industry conventions.

While customer retention is critical to business success, we must realize that there is more to building and cementing a customer relationship than just engaging in customer-centric behaviors.
Read more...
Featured Article by Richard F. Gerson
 
David Cheah David Cheah,
Head of e-commerce, royalselangor.com

"We will hold their hand all the way till they find what they want....

Customers want personalized and superior service levels and we offer exactly that. We concentrate on creating an impression and not on what the competition is up to.

By leveraging on creating an impressive and effective customer experience, many online sales are netted through referrals.

We have no time to count how many of our customers have come back over and over again." royalselangor.com

 
 
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